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IT Systems Engineer

Job Description

We are Safebox Technology, a growing South Florida Managed IT Services provider located in Marco Island, Florida. We are looking for a rock star IT Systems Engineer to join our team. Are you passionate about technology? Do you love solving technology problems and are you focused on end user satisfaction?

Then this may be the perfect job for you! As a IT Systems Engineer you will be solving problems in diverse environments including: Microsoft 365, Azure, modern Windows Server Infrastructure components, networking (routers/switches/etc.), security solutions (VPN’s, firewalls, MFA, SSO, etc.), backup systems, mobile devices, and more. The right candidate will be local and has hand-on experience in small to medium IT teams.

Essential Duties & Responsibilities:

Documenting client IT environments
Creating and maintaining processes and procedures for issue resolution, including automation/scripting when possible
Providing remote or onsite escalation support for technical services help desk incidents and implementations, including directing service technicians onsite as “smart hands” assistants
Managing small to medium-sized projects, including planning, development, and execution, with ongoing communication of status updates to the project manager
Deploying, configuring, and testing Windows servers
Migrating customer environments to Microsoft Azure and 365 services, including server roles, applications, and data
Deploying, configuring, and operating Azure and network services, including firewalls, switches, and wireless access points
Configuring network infrastructure for Microsoft Teams deployments
Setting up and configuring desktop deployment infrastructure (MDT)
Implementing and testing Microsoft Identity and Security Solutions
Local server deployment and administration—experience with Windows Server preferred
Managing file, print, and other services
Handling access, group, and user policy management
Administering enterprise email solutions, including user management and email forwarding
Performing scheduled maintenance for clients on servers and infrastructure
Developing scripts for repeatable processes using Microsoft PowerShell

Required Technical Skills

Profound knowledge and experience with Microsoft Windows desktop and server operating systems
In-depth understanding of TCP/IP, DNS, and troubleshooting internet connectivity issues
Expertise in Unifi switches, access points, and firewalls
Proven experience supporting clients on remote desktop solutions
Extensive experience with mobile technologies, including Apple iOS and Google Android
Skilled in using Microsoft Intune for mobile device management
Proficient in Microsoft 365 desktop applications
Excellent verbal and written communication skills, with a strong emphasis on accuracy and speed in typing, grammar, and vocabulary

Additional Requirements:

Occasionally lifting laptops/desktop computers and printers; on rare occasions, moving heavier equipment (large printers, servers, or desks) may be required, necessitating a team lift.
Setting client expectations and communicating appropriately, utilizing central resources for scheduling and quotations
Taking proactive ownership of tasks and seeing them through to resolution
Upholding personal responsibility for the quality of work performed or associated with
Paying close attention to detail while performing technically complex tasks
Managing stressful situations effectively
Contributing to team success by sharing information and training service technicians
Providing accurate time estimates both internally and externally
Quickly adapting to new technologies
Clearly and simply articulating technical information to non-technical stakeholders

Qualifications:

A bachelor’s degree in Computer Science or a related field is preferred
At least 5 years of server and networking experience
IT certifications are strongly preferred
Previous MSP experience is a strong plus
Excellent troubleshooting and analytical skills
Ability to collaborate effectively as part of a team
Strong communication skills, both written and verbal
Understanding of data privacy and security protocols
Possession of a valid Florida driver’s license and a clean record

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IT Systems Engineer

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