career

IT Technician

Job Description

We are Safebox Technologies, a growing South Florida Managed IT Services provider located in Marco Island, Florida. We are looking for a rock star IT technician to join our team. Are you passionate about technology? Do you love solving technology problems and are you focused on end user satisfaction?

Then this may be the perfect job for you! As a IT Technician you will analyze technical issues that come in and troubleshoot over the phone / onsite / via remote access.

Essential Duties & Responsibilities:

The ability to manage, maintain, troubleshoot and support our clients, their networks, equipment, software and services
Troubleshoot user problems remote and onsite.
Accurate documentation of all activities conducted
The ability to learn quickly and adapt to changing requirements
Ability to self-start, work independently and achieve high standards to meet multiple deadlines
Work effectively in a team-oriented environment with a positive, can-do attitude. Adept in developing and maintaining strong relationships with management, staff, vendors and clients.
Mistakes are inevitable, owning up to them is essential.
Explicitly proficient communicator, including writing, speaking, editing, proofreading and computer skills
Ability to identify the root cause of technical issues and implement solutions

Required Technical Skills

Windows 10 and 11 Operating Systems & Hardware
Printer and Multi-function devices and technologies
Standard Windows Applications.
Microsoft Office Suite
Quickbooks installations and troubleshooting
Email and Mobile Device connectivity
Mac OS troubleshooting
LAN/WAN connectivity issues (Routers, firewalls, switches, etc)
Security Solutions Configurations (VPN, MFA, SSO, Antivirus etc)
End point backup systems Troubleshooting
Active Directory
Windows Server2008– 2022
Microsoft 365 and Microsoft Azure
Firewall troubleshooting and management

Additional Requirements:

Lifting laptops/desktop computers and printers may be required. On rare occasions heavier equipment (large printers, servers, or desks) may need to be moved and require a team lift.
We often have changing priorities, in our rapid growing organization, the candidate needs to be comfortable with that.

Qualifications:

A bachelor’s degree in Computer Science or a related field is preferred
At least 3 years IT experience.
IT Certification is a strong plus.
Prior MSP experience is a strong plus.
Strong troubleshooting and analytical skills
Ability to work well as part of a team
Strong written and verbal communication skills
Understanding of data privacy and security
Low voltage and network cabling experience a plus
Have a valid Florida driver’s license and a clean record.

Join our Team!

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IT Technician

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